Experience Level Agreement

It`s still early when it comes to AES – most companies still rely on ASAs to offer “pretty good” services. But is “good enough” good enough for your organization? Or are you willing to think differently — to go beyond what you still need? Think about the impact it would have on your IT team if they complemented SLA goals with real insight into the it experience of your company`s employees. How would this change the way they think, work and set priorities? While the demand for IT services has increased, so has the vendor landscape. To succeed in an increasingly commercialized market, managed workplace service providers need to modernize their vision of what it means to add value to the customer. .