Finance Department Service Level Agreement

The financial transformation manager must approve the requirement for significant work, taking into account the necessary resources, their costs and their impact on the provision of other services within the ALA. Finance Systems offers our customers a comprehensive service that consists of the following areas: A well thought out ALS will identify and reward good service, or at least recognize it. In addition, the measurement structure — or performance metric — is displayed to detect bad services and initiate revision or retraction rules as approved. In today`s outsourcing environment, incentives or penalties within the ALA can be an effective tool for service management. If the services received do not meet the requirement, direct results, such as lower compensation or credit, would be followed by future services. The supply of SLA-KPIs is based on interdependencies between Finance Systems and its customers. The client`s responsibility for this ALS is shown below. In order to enable the correct provision of a full service, it is necessary for our customers: in this service level agreement, the following definitions apply: The purpose of this page is to outline the Service Level Agreement (SLA) between the Finance Systems team and its clientele within Imperial College. We understand that your service priorities or requirements may change slightly each year, as we have agreed, as part of the ALS agreement, what can be provided as part of the resources available this year. The main objective of ALS is to define and explain performance expectations and establish accountability. It is therefore essential to balance the need for specific measurement standards with appropriate adaptive capacity. A typical trap is inadequate monitoring or “micromanagement” of the service provider, which can make it more difficult for bank staff to monitor the service provider relationship and monitor ALS. using data analytics techniques to create valuable business opportunities and identify ways to change working methods, processes and procedures to ensure continuous improvement in financial efficiency and service.

Service Level Agreements (SLAs) are contractual terms that document the service standard agreed between the bank and the service provider and the quality of service. SLA is an important element in the implementation of a strong outsourcing contract. The ALS ensures that the institution receives the required benefits at the required price and standard. ALS is an essential part of managing the financial and operational risk associated with outsourcing contracts. It can also be one way to help reduce risk. Defining the unit of measurement and service space for the chosen level reduces the risk of service, as it becomes a priority area and is assigned as the service provider manager.